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Hello! I'm Daniel
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I am a Human Factors/ UX professional seeking to develop my research skills to a higher caliber by putting myself in challenging yet fruitful opportunities.
I am a graduate of the Embry-Riddle Aeronautical University Master’s program for Human Factors and now work as a Senior User Experience Researcher for Home Depot. I have accumulated 7 years of user research experience from multiple labs across industry and academia in multiple domains.
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INDUSTRY EXPERIENCE
The Home Depot
RESEARCH FOR THE HOME DEPOT'S ONLINE UX TEAM
Worked on B2C mobile/website products revolved around the HomeDepot.com experience. Large focus on qualitative research methods to provide actionable insights to help the team move forward with product launches and help kick-off development to new technology.
RESEARCH FOR GOOGLE'S HR SUITE OF TOOLS
Supported the launch of new features for tools made to support Managers during the hiring process. Also was apart of a large company movement to build the new GRAD program with it's new suite of tools and procedures. Required both quantitative and qualitative research efforts and an intense amount of collaboration across multiple teams and stakeholders.
Intel
RESEARCH FOR INTEL'S HACKATHON WINNERS
8 different teams were awarded 3 months of research support as their reward for being Intel's Hackathon finalist. Given the opportunity to lead and support 8 different research efforts while balancing tight timelines. I either facilitated research or trained and guided team members on how to proctor usability tests.
Cox Automotive
RESEARCH FOR COX'S DEALER AUCTION EXPIRENCE TEAM
After the 2020 pandemic Cox leadership wanted to learn the new workflows dealerships across the country picked up in order to accommodate to the new way of life Americans were living through. Used Qualitative research methods to help develop an extensive journey map highlighting new practices picked up by dealerships across the country and what Cox can do to help dealerships run at a more optimal level.
Corteva Agri-Science
RESEARCH FOR CORTEVA'S NEW AND IMPROVED HELP DESK EXPIRENCE
Helped evangelized UX support to a new product team as they rolled out a new AI-powered Chatbot and an updated IT support webpage experience. Had to introduce the product owner & engineering team to the concept of UX research and how to integrate it into their release schedule while promoting the benefits of using user-feedback before launching a product.
The Home Depot
RESEARCH FOR JOHN DEERE'S INTELLIGENT SOLUTIONS GROUP
Worked with a diverse set of customers with a focus in John Deere’s B2B workspace, B2C mobile/website workspace, and embedded products.
Applied theoretical Human Factors and Human-Computer Interaction principles to complex engineering problems to create innovative solutions with an intentional user experience.
ACADEMIC EXPERIENCE
Graduate Researcher Assistant
RESEARCH IN USER EXPERIENCE (RUX) LAB
Usability evaluation for academic mobile and desktop-based websites. Use of a think aloud protocol for a web site evaluated by representative users. Usability studies through facilitating, note taking, and logging with software that could record and remotely observe user interactions
Graduate Research Moderator
RESEARCH ENGINEERING AND APPLIED COLLABORATIONS IN HEALTHCARE (REACH) LAB
Active researcher primarily involved healthcare teamwork and
telecommunication. Conducted thorough literature reviews on topics such as teamwork, errors, and decision making in medicine. Involved in the data collection and analysis of studies understanding team based communication and how different levels of telecommunication can affect team performance.
Graduate Research Lead
PILOT PERFORMANCE LAB
Led multiple teams of bachelors, masters, and doctoral researchers to coordinate research logistics and develop research outcomes.
Tailored our research approach to the constraints of our hardware
while still prioritizing data collection. Acquired experience recruiting participants, collecting data, and analyzing data using a variety of powerful statistical tools. Managed independent projects and collaborated with team members to tackle large projects
Graduate Researcher Assistant
GAMING-BASED EDUCATION AND ADVANCED RESEARCH STUDIES (GEARS) LAB
Gained proficiency utilizing video gaming systems and programs to host simulation-based research related to training development for both casual video game experience as well as military level training. Involved in the development of study design and led participants through research simulations. Adapted to the limiting space provided for research requiring the negotiation and collaboration between multiple research groups.
EDUCATION
2016-2018
Master's Degree (MS)
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY
Human Factors - GPA 3.89
Graduating May 2018
2012-2016
Bachelor's Degree (BS)
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY
Human Factors in Psychology
Graduated May 2016
TOOLS
SKILLS
Survey Creation
Research Design
Heuristic Evaluation
Literature Review
Remote Usability Testing
Card Sorting
Story boarding
Wire Framing
Moderating Interviews
Task Analysis (CTA/HTA)
FAVORITE ACADEMIC PROJECTS
HF Dept. Website Evaluation
Evaluated the usability of the Human Factors Department website for both desktop and mobile versions. Identify the areas that are successful and those that need improvement. Provided suggestions to improve the usability of the website
Current Students
Vs.
Prospective Students
Desktop
Vs
Mobile
Chart Types effect on Performance
The purpose of the present study was to compare the pilot’s response time to a stimulus using an electronic flight bag or paper charts. The results of the study indicate a significant increase in the participants’ response time when required to use paper charts instead of the iPad ®. Furthermore, pilots did not speed up their information processing times even after 15 trials with paper charts, indicating that it might take more practice to get back to proficiency with paper charts.
Tutorials Impact on Game Experience
Enjoyment and satisfaction are crucial to continued play and interest in video games. We conducted a laboratory-controlled experiment using Elder Scrolls V: Skyrim to test the relationship between the tutorial and enjoyment of the game. Our evidence indicates there is a relationship for tutorials on knowledge and performance, but no impact on motivation, enjoyment, or satisfaction in an open-world role-playing game. Results were analyzed with a MANOVA, and the relationships were found using two different measures of enjoyment
Paper Charts
ForeFlight
Vs.
No Training Given
Enjoyment
Tutorial Given
